Refund policy
We want you to enjoy your snacks worry-free, but since we sell food, returns are only accepted in very limited cases. Please read carefully before ordering:
- Eligibility: You may request a return within 7 days of delivery if your order arrived damaged, expired, or incorrect.
- Condition: Items must be unopened, in original packaging, and include proof of purchase.
- Process: Email contact@exoticsnackguys.com with your order number and photos of the issue. If your return is approved, we’ll send you a prepaid shipping label and instructions.
- Not Eligible: We do not accept returns or refunds for opened items, change of mind, or taste preferences (including mystery boxes).
- Important: Returns sent without prior approval will not be accepted.
For any questions about your order, reach us at contact@exoticsnackguys.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods or mystery boxes(such as chocolates, pickles etc) custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Mystery Box Policy
At Exotic Snack Guys, we offer Mystery Boxes for customers who crave adventure and excitement in their snack choices. Our Mystery Boxes contain a tantalizing selection of exotic snacks, including chips, drinks, soda, candies, and chocolates. When you order a Mystery Box from us, please take note of the following policy:
1. Mystery Box Selection:
- When you purchase a Mystery Box from www.exoticsnackguys.com, you are granting us the authority to curate and select the items included in your box. Our team of snack enthusiasts will handpick a variety of exotic snacks for your enjoyment.
2. Surprise Element:
- Part of the fun of ordering a Mystery Box is the surprise element. You may not know exactly what's inside until you open it. Rest assured, our selections are carefully chosen to provide you with a unique and delightful snacking experience.
3. Product Variations:
- Our Mystery Boxes are available in different sizes, including small, medium, and large. The specific products and quantities will vary based on the size of the box you choose. Each box is guaranteed to contain a variety of delicious snacks.
4. Personalized Notes:
- While we're excited to surprise you with our selections, we also offer the option for you to include a personalized note with your order. If you have specific preferences or dietary restrictions, please let us know in the notes section during checkout, and we will do our best to accommodate your requests.
5. Customer Satisfaction:
- We take great care in selecting high-quality and exotic snacks for our Mystery Boxes. However, please understand that the contents of the box may not always align with individual taste preferences. Exotic Snack Guys cannot be held liable if you do not like a particular product included in your Mystery Box.
6. Returns and Refunds:
- Due to the surprise nature of Mystery Boxes, we do not accept returns or offer refunds based on individual item preferences. If you receive a damaged or incorrect item, please contact our customer support team, and we will gladly assist you in resolving the issue.
By ordering a Mystery Box from Exotic Snack Guys, you acknowledge and accept the terms outlined in this policy. We hope you enjoy the adventure of exploring our curated selection of exotic snacks!
If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team.
Thank you for choosing Exotic Snack Guys for your snacking needs!
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@exoticsnackguys.com.